We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
Buy For me
Ship with us
FAQ
Getting started
What is Expdoya?
Expodya is a platform to sell Turkish products and providing export service
Shipping
Why do the dimensions of my shipment matter?
International carriers take the dimensions of your package to determine its dimensional weight. What exactly is dimensional weight, though?
Dimensional weight determines how large your package is, rather than only taking into account the true weight. Dimensional weight is calculated by multiplying the length by the width by height of each package in inches or centimetres and dividing by a dimensional weight factor. The dimensional weight factor varies by service offering and unit of measure (in or cm).
Expodya's partner carriers DHL, Aramex, FedEx and DHL Global Mail all use a dimensional weight factor of 166. The United States Postal Service (USPS) does not use the dimensional weight to calculate the final price of shipping.
When dimensional weight exceeds the actual weight, shipments are charged according to the dimensional weight.
Still, have questions?
We’re here to help. Contact a shipping expert at ship@expodya.com
Are duties and taxes included in my shipping price?
Your Expodya parcel forwarding costs do not include additional taxes.
Duties and taxes vary by country. For a quick way to easily estimate the additional taxes and duties, email us at support@expodya.com.
If you would like to know more about the duties and taxes in your country, please check your local customs office.
Still, have questions?
We’re here to help. Contact a shipping expert at ship@expodya.com
How can I consolidate my packages into one forwarded shipment?
To consolidate my packages into one forwarded shipment
- log in to your account and go to your Dashboard.
- Go to the Received Packages section and select the packages that you want to consolidate by checking the box to the left of the package code.
- Click on “Add to a New Shipment” and then click “Next”.
- On the next screen, enter what is inside of your packages, where you plan to send your consolidated package, and select what carrier you will use.
- Select your shipping address.
- Select additional packaging options
- Finalize the consolidation request by clicking the “Next” button.
You cannot change or update the consolidation request until after your packages are consolidated. Once submitted, your request will show as “Consolidation Requested” under the “Shipments in Progress” tab on your dashboard. Once we finish consolidating your package, you will have a button that shows “Finalize”. You will be able to see your new consolidated package information and ship your package.
Still, have questions?
We’re here to help. Contact a shipping expert at support@expodya.com
The Time of Expodya consolidation process
The Time of Expodya consolidation process
The consolidation process takes 2-3 business days to complete. The warehouse team works as fast as possible to consolidate your packages. However, please allow up to 3 business days for your consolidation to be finalized.
Still, have questions?
We’re here to help. Contact a shipping expert at support@expodya.com
How long does it take for an Information Request or photos to be completed?
Information requests or photos are completed within 24 business hours after you make your request. The Expodya warehouse in Turkey works as fast as possible to meet your requests. However, please allow up to the full 24 hours to receive your information or photo requests. Still, have questions? We’re here to help. Contact a shipping expert at support@expodya.com
Will Expodya accept PTT Registered Posts on my behalf?
No, we only accept trackable mail items to your locker. Still, have questions? We’re here to help. Contact a shipping expert at support@expodya.com
What does it mean to include shipping boxes in the consolidation?
This is the box your products are shipped to Expodya. Including the shipping, box will add extra dimensions to your final consolidated package. Still, have questions? We’re here to help. Contact a shipping expert at support@expodya.com
What does it mean to include manufacture packaging in the consolidation?
This is the retail packaging that the product is packaged in. For example a shoebox or clothes Hanger. Still, have questions? We’re here to help. Contact a shipping expert at support@expodya.com
Does ِExpodya open my packages?
Yes, Expodya opens all packages to inspect the contents for; dangerous goods, prohibited/restricted items and damages.
Still, have questions?
We’re here to help. Contact a shipping expert at ship@expodya.com
Purchase
What are the accepted methods of payment in Expodya?
Expodya accepts all the following forms of payment All major credit cards (Visa, MasterCard, Discover, American Express, Diner’s Club) PayPal Bank Wire Transfer- details available upon request Cash on Arrival Still, have questions? We’re here to help. Contact a shipping expert at support@expodya.com
How long does it take between making payment to Expodya and my package being shipped?
Once you pay for shipping, your package will be sent within 24 business hours of payment being received. The exceptions to the rule are as follows:
Shipments that have been charged a hazmat fee can take longer to process than the normal 24 hours.
Security has the right to hold any payment that they question for any reason. In these cases, they will ask for more information from the shipper and payor. Most of these cases take more than 24 hours to resolve.
The package contains a problem item or items that cannot be shipped. If your package contains a problem item, you will be notified by email within 24 hours.
Still, have questions?
We’re here to help. Contact a shipping expert at ship@expodya.com
Return